Thank you for choosing KHADI SHUDDHA. We want you to be fully satisfied with your purchase. If you have any concerns about our products, please review our Return Policy below:
1. ELIGIBILITY FOR RETURNS:
– You may be eligible for a return if you purchased our products directly from our official website or an authorized retailer.
– Returns are only accepted for products that are unused, unopened, and in their original packaging.
– Products purchased during promotional or sale periods may be subject to different return conditions, as stated during the promotion.
2. RETURN REQUESTS:
– To request a return, please contact our customer support team within 5 days of receiving your order.
– Provide your order details, reason for the return, and any relevant information to expedite the process.
3. RETURN SHIPPING:
– Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., wrong item shipped, damaged or defective product).
– We recommend using a trackable shipping method for returning the products, as we are not responsible for items lost during the return transit.
4. PROCESSING OF RETURNS:
– Once we receive the returned product and verify its eligibility for a return, we will process the refund.
– Refunds for eligible returns will be issued using the original payment method used for the purchase.
– Please allow up to 7 business days for the refund to be reflected in your account, depending on your payment provider’s policies.
5. EXCLUSIONS:
– We cannot accept returns for products that have been used or opened, except in cases where the product is defective.
– Returns will not cover shipping charges, unless the return is due to our error.
– Gift cards, samples, and promotional items are non-returnable.
6. DAMAGED OR DEFECTIVE PRODUCTS:
– If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.
7. CHANGE OF MIND:
– If you simply change your mind about a product and it meets the return eligibility criteria, we can issue a refund, excluding any shipping charges.
8. NON-RETURNABLE ITEMS:
– For health and safety reasons, certain items may be non-returnable, including but not limited to personal care and hygiene products.
9. MODIFICATION OF RETURN POLICY:
– We reserve the right to modify or update our return policy at any time without prior notice. Any changes will be posted on our website.
If you have any questions or need assistance with our return policy, please contact our customer support team, and we will be happy to assist you.