At KHADI SHUDDHA, we value your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please review the following details of our refund policy:

1. ELIGIBILITY FOR REFUND:

– You may be eligible for a refund if you purchased our products directly from our official website or an authorized retailer.
– Refunds are only applicable to products that are unused, unopened, and in their original packaging.
– Products purchased during promotional or sale periods may be subject to different refund conditions, as stated during the promotion.

2. REFUND REQUESTS:

– To request a refund, please contact our customer support team within 5 days of receiving your order.
– Provide your order details, reason for the refund, and any relevant information to expedite the process.

3. RETURN SHIPPING:

– Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., wrong item shipped, damaged or defective product).
– We recommend using a trackable shipping method for returning the products, as we are not responsible for items lost during the return transit.

4. PROCESSING OF REFUNDS:

– Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.
– Refunds will be processed using the original payment method used for the purchase.
– Please allow up to 7 business days for the refund to be reflected in your account, depending on your payment provider’s policies.

5. EXCLUSIONS:

– We cannot issue refunds for products that have been used or opened, except in cases where the product is defective.
– Refunds will not cover shipping charges, unless the return is due to our error.
– Gift cards, samples, and promotional items are non-refundable.

6. DAMAGED OR DEFECTIVE PRODUCTS:

– If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.

7. CHANGE OF MIND:

– If you simply change your mind about a product and it meets the return eligibility criteria, we can issue a refund, excluding any shipping charges.

8. NON-RETURNABLE ITEMS:

– For health and safety reasons, certain items may be non-returnable, including but not limited to personal care and hygiene products.

9. MODIFICATION OF REFUND POLICY:

– We reserve the right to modify or update our refund policy at any time without prior notice. Any changes will be posted on our website.

If you have any questions or need assistance with our refund policy, please contact our customer support team, and we will be happy to assist you.